This Customer Agreement (the “Agreement”) is an agreement between you and Bellaire Farms, or its affiliates (“Bellaire farms”) that states the terms and conditions under which you may use our website (the “Site”), our mobile applications (each an “App”) (the Site and Apps are collectively, “Platform”) and receive Bellaire Farms service, which includes processing and delivery (or arranging for delivery) of product orders (the “Bellaire Farms Service”). Your use of the Bellaire Farms Service and the Platform constitutes your agreement to the terms and conditions set forth below. If you do not agree with all of the terms and conditions, do not use the Platform or the Bellaire Farms Service.
Bellaire Farms Satisfaction Guarantee
All of our products and services are backed by a 100% customer satisfaction guarantee. If you are dissatisfied for any reason, contact us via e-mail at firstname.lastname@example.org or log into your account and send us a message from the “Contact Us” section of the Platform. For grocery or perishable products, you have up to seven (7) days after delivery, or until the expiration date printed on the product — whichever is earlier — to contact us about the products. For frozen products, you have up to twenty-one (21) days after delivery to contact us about the products. Bellaire Farms may require the return of the product with which you are dissatisfied before we substitute an acceptable item or issue a credit voucher.
Bellaire Farms Service – Managing Your Orders
1.1. Ordering through the Platform. Orders must be received before posted cutoff times for a given delivery (see Delivery of Products below for details). Available delivery date and time windows and associated delivery fees and promotions will be shown during the ordering process. Delivery timeslots are available on a first-come first-served basis. To view delivery and cutoff times, visit the Delivery Info section of the Platform. Note that modified orders are subject to price changes and a change of a delivery date may not guarantee the availability of your desired items.
You may cancel orders via the “Your Account” section of the Platform or by contacting our Customer Service Department at email@example.com Please see the “Contact Us” section of the Platform for Customer Service hours.
1.2. Pricing , Availability and Substitutions.
Bellaire Farms strives to provide you with the most competitive prices in comparison to our competitors, please note that prices fluctuate with the USD. Some items may be priced differently depending on your last delivery address or the address you choose before placing items in your cart. We receive fresh products every day to assure you the highest quality. Due to the perishable nature of some of our products, certain products may be unavailable due to market conditions beyond our control or quality that is below our standards. If we have an item that’s very similar to the item you ordered, we reserve the right to make item / brand substitutions. In terms of brand, the item will be the same product but a different brand. For example, (you may order Libby’s pork luncheon meat and we substitute it for Grace pork luncheon Meat). In the case where the item is not in stock, we will contact you or the recipient to choose a substitute to the value of the item purchased. If you’re not happy with the substitution, please email us at firstname.lastname@example.org If we are unable to fulfill your entire order with the items you order or appropriate substitutions, we will use reasonable efforts to contact you prior to delivery (which may include notice in your confirmation email). Once you complete checkout, your price, or price per pound/ounce (when applicable), is guaranteed unless you placed an order for an item where we have inadvertently listed an incorrect price. In those circumstances, we reserve the right to cancel undelivered orders for such incorrectly priced products; we will contact you immediately in such circumstances, and, of course, your payment method will not be charged.
Please note: we reserve the right to limit your order or the quantity of a particular product that you may order.
1.3. Delivery Fee. A delivery fee may be added to your order. Any such fee is not a gratuity for the delivery personnel who delivers or is otherwise involved with the delivery of your order and will not be given to any such delivery personnel as a gratuity.
1.4. Tip. If you wish to tip, specify the tip amount on the applicable Bellaire Farms Platform at checkout. The tip will appear itemized on the order confirmation and included in your credit card total. The full amount of the tip, less the processing fee charged by the credit card processer, will be paid to the delivery personnel who as determined under our policies, participated in the actual delivery of your order. Another option is to provide a cash tip at the time your order is delivered.
1.5. Variable Weight Orders. Because many perishable items are individually prepared for you, the per-item price you see in your shopping cart for variable weight items is based on an estimated weight. The final price of these variable weight items will be based on the same price per pound/ounce indicated at time of checkout, but the actual price charged is determined once we have prepared and weighed your order, and that actual price will appear on the invoice issued to you on the day of your delivery.
1.6. Minimum Purchase. Your order may be subject to minimum purchase order total, not including taxes, delivery fees, and surcharges.
1.7. Cancellations. Cancellation of orders after the required cutoff time will result in a restocking fee equal to the sum of (a) 100% of the total dollar amount of your perishable items (since many of our perishable items are individually prepared) plus (b) 25% of the total dollar amount of your nonperishable items.
Bellaire Farms Service – Payment
2.1. Credit/Debit Card Payment. We accept all major Credit and Debit cards, bank transfer, PayPal, WesternUnion,MoneyGram, Cash-App and Revolut.
2.2. Card Authorization and Estimated Costs. Your Card will be charged for your order on the day your order is delivered. Since certain perishables are priced by variable weight and the actual price is not known until we have prepared and weighed your order, we require a Card authorization for up to 125% of the estimated cost of perishables, but only charge you the actual cost that is determined after preparing and weighing your actual items. In addition, we will authorize your Card for an amount equal to 100% of the total of the non-perishable items in your order. Bellaire Farms will not process an order that attempts to use an incorrect, expired, or over-the-credit limit Card. We will make reasonable efforts to contact you if this occurs. However, in the event such an order is processed, Bellaire Farms reserves the right to collect funds for any uncollected transaction charges or fees owed to it. Bellaire Farms may charge a fee of $2.00 per order should a payment made via Card be declined resulting in the need for alternate payment or exception processing. If you fail to pay any fees or charges when due, including but not limited to returned checks, rejected electronic payments, redelivery fees or restocking fees, Bellaire Farms may charge such amount directly to the Card identified in your Customer Account and Bellaire Farms may suspend or terminate your access to the Bellaire Farms Service. You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that Bellaire Farms may incur in its efforts to collect any unpaid balances from you. Your right to use the Bellaire Farms Service is subject to limits established by Bellaire Farms and/or by your Card
2.5. If you fail to pay any fees or charges when due or if a redelivery fee or restocking fee is imposed, Bellaire Farms may charge such amount directly to the Card identified in your Customer Account and may suspend or terminate your access to the Bellaire Farms platform . You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that Bellaire Farms may incur in its efforts to collect any unpaid balances from you.
Bellaire Farms Service – Delivery
3.1. Delivery of Products. Bellaire Farms uses refrigerated trucks with freezer compartments to maintain the quality and integrity of your products. To maintain the integrity of products after delivery, we recommend that you immediately refrigerate or freeze perishable items. Frozen items must immediately be placed in a freezer. In an effort to meet the committed delivery times for all of our customers, our delivery personnel cannot wait for an inspection of the items delivered.
3.2. Delivery Requirements. To receive delivery, you must live in a residential apartment or home and you or an authorized representative must be present to receive your order from our delivery personnel during your selected delivery window. ( we can also deliver to your place of work / business upon request) The authorized representative can accept your goods when you are not present at the time you had selected for delivery and shall accept the goods under all of the same terms and conditions that would apply had you accepted the delivery yourself. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. If you, your doorman, and your authorized representative are not present during your selected delivery window, we will use commercially reasonable efforts to contact you and reschedule delivery (a redelivery fee may apply) for the same day. In such case, if we are unable to redeliver the order to you for any reason, the order will be canceled and you will be charged a cancellation fee as described above.
3.3. Unattended Delivery. In certain areas, Bellaire Farms may offer unattended delivery. If available in your area, this option is contained in the “Delivery” section of “Your Account” on our Platform. If you select the unattended delivery option, you, and not Bellaire Farms, are solely responsible for products that are