The following sets out the provisions of Bellaire Farms’s delivery policy. Nothing in this policy is intended to deprive a purchaser of any applicable statutory rights and is strictly subject to applicable law including Jamaica’s Sale of Goods Legislation and the Electronic Commerce Act.
Bellaire Farms currently delivers Islandwide to all 14 parishes in Jamaica within 2 to 5 working days. To guarantee timely delivery, we must have complete addresses, full name, and daytime phone numbers. We are unable to deliver to P.O. boxes.
If there is a delay in receiving your order, feel free to contact support at email@example.com
When an order is dispatched, a confirmation email will be sent to your inbox via the email address provided upon registration.
Orders may be delivered to your home, office, or other location of your choice as long it is within the area that we cover in Jamaica. Bellair Farms does NOT supply or deliver the following…
If an order is damaged during transportation, we will provide you with a full refund without charge. The method of refund will vary based on the method of payment used to make the initial purchase. Refer to our returns policy for full return instructions.
N.B. If a package appears to have been tampered with in any way, customers are encouraged to decline the delivery and inform Bellaire Farms immediately. Bellaire Farms will not accept responsibility if a report is not made within 24 hours.
ONLINE ONLY REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Once parcels reach us and are inspected, refunds should appear back with you in 2-4 working days from receipt of the parcel.
Please note we do not accept returns on any items that are not in their original packaging including broken hygiene seals etc. For perishable goods, chilled products and discounted items; we will not be able to accept returns so please ensure you are 100% sure you want to proceed with your purchase. These purchases are indeed final.
We offer the opportunity to record videos of products to send to customers with queries and answer any questions you may have about items you can’t physically see so you can get the best understanding of the products before buying. Please just WhatsApp us on 07477 569267 and we’d be more than happy to assist you.
For all other products, to be eligible for a return, your item must be in the same condition that you received it, unworn, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
Please make sure to include a copy of your proof of purchase receipt within the package so we can determine who the return belongs to. Any items you wish to return are your responsibility until they reach our warehouse. We would suggest using a delivery service that insures you for the value of the item(s) and obtaining proof of postage. At this stage we are unable to cover return shipping costs.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Do not throw away packaging/items in this instance as we will always request a picture before we can proceed.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food , flowers or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.