ISLAND WIDE DELIVERY
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FAQs

FREQUENTLY ASKED QUESTIONS

Q: What is bellairfarmsjamaica.com?
bellairfarmsjamaica.com  is an online marketplace for groceries, meat, fish and fresh vegetables that allows buyers to purchase those products quickly, easily and securely.

Q: Where is Bellaire Farms located?
Bellaire Farms is an online marketplace operating from Runaway Bay, Jamaica , with Head office in the UK.

Q: How secure is shopping on  Bellairfarmsjamaica.com?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers*), the industry encryption standard for online purchases. All your personal information, including your credit card number, is encrypted by SSL while you are placing your order so you are always protected.
SSL encrypts your credit card information to avoid the decoding of that information by unauthorized persons. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from “http” to “https”.
We ensure that every transaction you make at Bellaire Farms is 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at Bellaire farms.

Q: What products are sold on bellairfarmsjamaica.com ?
Groceries items, fresh Meat, Poultry fish and vegetables, personal care and childcare.

Q: Can I shop on bellairfarmsjamaica.com  without creating an account?
All customers  are required to  register to use our services. Once you have created an account, just use your login (your email address) and password next time you engage with us. All your personal information will be retrieved from your account automatically.

Q:  How do I register to use your services?
Click on the tab, “create an account” located on the screen and enter your details.  If you forget to do this at the beginning, no worries, you will be prompted to register at checkout.

Q: Who can shop on bellairfarmsjamaica.com ?
Anyone can shop on Bellaire Farms as long as they are at least 18 years old and have access to the Internet.

Q: How do I order groceries for my relatives back in Jamaica?

A: It’s very simple. You may go online and place the order yourself: www.bellairfarms.com

Or you may call/WhatsApp  us to place your order: +44 (0) 7477 569 627 . You may even tell us how much you would like to spend and we’ll call your relatives to find out exactly what they want. Depending on where your relatives live in Jamaica, delivery takes about 2-5 days.

Q: I have registered on bellairfarmsjamaica.com but cannot log in. Why? One of the possible problems is that your account is not verified. An email with verification link should have been sent to your registered email address, please click on the verification link to activate your account. If no email was received or you are still experiencing difficulties after verification, please contact us at bellairefarms1@gmail.com for technical assistance.

Q: I have a user account with Bellair Farms but forgot my password, what should I do?
This is an easy one. Just click “Sign in” from the top of the Bellaire Farms page, then click on the Forgot password link. You will be prompted to enter your email address (it must be the same email address you registered with Bellaire farms). The password will be sent automatically to the registered email address.

Q: How do I reset my password?
To reset your password on Bellare Farms:
1.   Click “Sign in”
2.   Click “Forgot your password”
3.   Enter email
4.   Enter Captcha code
A link will be sent to the email you provided when you signed up for you to reset your password.

Q:  Can I use my tablet or smartphone to browse and shop?
Absolutely! You may use a tablet, desktop, laptop, smartphone – any electronic device that allows you to browse the Internet.

Q: How do I pay for my purchases?
You may pay with your credit card, debit card, bank transfer,  PayPal, Cash-App, WesternUnion and MoneyGram (conditions apply).

Q: How long does it take for my order to be processed?
All orders are processed within 24 hours of receipt.  If an item is unavailable, we will send a note to let you know when you may expect it, some brand names may vary but will be substituted by another brand of equal quality.

Q: How long does it take for my purchase to be delivered?
We deliver within 2 – 5 business days.  However, some items may take an extra day.
Q: Where do you deliver?
Bellair Farms currently deliver  Islandwide in Jamaica . We are unable to deliver to PO boxes.

Q:  What if I am not home during working hours, will you deliver to my workplace?
Yes, just fill in the address of your workplace in your shipping details at checkout and we will do the rest.

Q: Can I return an item after it is delivered to me?
Yes, you may. However, some terms and conditions may apply. Please review our Refunds Policy. If you still need more assistance, please contact us.
Q:  Do you ship products overseas?
Yes we ship non perishable items within the UK and europe, customers in Europe must first check their country customs exemption  rules before placing an order with us.

Q:  How much does it cost to ship items overseas?

A. The cost of shipping depends on the weight of the items being shipped. Shopsampars.com would have to be informed of the quantity of items being shipped in order to provide a quote. The shipping method required would also determine the final cost.

Q: Can I purchase Alcohol to be shipped to the USA Or Canada?

A. Unfortunately, while we are able to ship alcohol to most countries, customs regulations prohibit us sending alcohol directly into the US or Canada without a broker. This significantly increases the cost of shipping as a broker will charge upward of US$200 to do the amount of paperwork required. This may be the cost to process a shipment 1 bottle or 1 pallet.

Q: Can I purchase alcohol to be shipped to countries other than the USA and Canada?
A: Yes. Shipping cost is based on the weight of the number of items.

Please be guided by the following link – Requirements for importing alcohol into the US for personal use – https://help.cbp.gov/app/answers/detail/a_id/212/~/requirements-for-importing-alcohol-for-personal-use.

Q: I can’t find a particular product/item I want  what can I do?
Enter the name of the product/item in the search bar located at the top of the product page and press the enter key. If you are still unable to find it, kindly contact us at bellairefarms1@gmail.com and an Agent will gladly source it for you, if possible.

Q: I have a user account with Bellaire Farms, how do I change my personal info and shipping address?
Go to “My Account” page login and you can modify your account details there.

Q: I have received a few emails from Bellair Farms; what are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that Bellaire farms has received your order and will process it as soon as possible.
Order Processed: This email confirms Bellaire Farms has processed your order.
Order Shipped: This email confirms that Bellaire Farms has dispatched the order to your shipping address.

Q: How do I use my rewards points?  Note: ( This Service is not currently available ).
When you accumulate 250 or more points, at checkout, you will be asked if you would like to apply reward points to payment. After you click “Checkout” you will be prompted to select your payment method; this is done by clicking on the circle beside the one that is most convenient for you. After this is done, just below, is the option to either “Apply Discount Code” or “Apply Reward Points” by clicking on the dropdown.

Q: How do I know Bellair Farms latest news and promotions?
Just subscribe to our newsletter to get the latest updates about our New Arrivals, Best Seller Products, and Special Deals.
Q: How can I unsubscribe from the newsletter mailing list?
You can unsubscribe by simply clicking on the “Unsubscribe” link at the bottom of the email. If you are still receiving emails, please drop us a note with the message title Unsubscribe and we will remove your email from the mailing list.